Customer Service

New Habit Athletica Return Policy

At New Habit Athletica, we understand that sometimes a purchase might not meet your expectations. That's why we offer a straightforward returns policy to ensure your satisfaction. 

1. Eligibility:

  • Returns are accepted within 30 days from the date of purchase.
  • Items must be unused, unwashed, and in their original condition with all tags attached.

2. Contact us.

  • Send us an email here with your order number and intent of return/exchange. 

3. Return Shipping:

  • Customers are responsible for return shipping costs unless the return is due to a manufacturing defect or an error on our part.
  • We recommend using a trackable shipping method to ensure the safe return of your items.

4. Refund Process:

  • Once we receive your returned items and verify their condition, we will process the refund.
  • Refunds will be issued to the original form of payment within 5-7 business days.

5. Exchanges:

  • We do not offer direct exchanges. If you need a different size or color, please initiate a return for the item you wish to exchange and place a new order.

6. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our customer support team immediately.
  • We will provide a prepaid return label for defective or incorrect items.

7. Final Sale Items:

  • Items marked as "Final Sale" cannot be returned or exchanged.

8. Gift Returns:

  • If you received an item as a gift and need to return or exchange it, please contact our customer support for assistance.

9. Contact Information:

We appreciate your trust in New Habit Athletica, and we are dedicated to ensuring a seamless and positive shopping experience. If you have any specific circumstances not covered in this policy, please reach out to our customer support for personalized assistance.